FAQ


GENERAL
What types of payment do you accept?
  • Cash
  • Cheques
  • Bank Deposits
  • Electronic Transfer(EFT)
What are your payment terms?
  • Individuals: Full payment in advance
  • Corporate clients: Negotiable
How do I get started?
  • Email your document/requirements.
  • Receive a free quote
  • Approve the quote
  • Make payment
  • Receive translation
TRANSLATION
Do you charge per page or per word?

We can charge either per page or per word, as required..

Do you provide certified (legal) translation?

Yes, we provide certified translations in the following languages:

  • Arabic
  • English
  • German
  • Italian
  • Russian
Which languages do you translate?

In addition to English & Arabic, we translate from and into most of widely spoken languages in Asia, Europe, and the Americas.

How many words are considered a page?

1 page = 200 words

How much does it cost?

It depends on many factors including language pair, text type, urgency, quantity. You will know the exact cost after we review your document (details).

Do you charge the same rate for all language pairs?

No, each language pair has its own rate. Fortunately, English <> Arabic is the most affordable one.

I want to translate a 40-word document. Will you charge me for 40 words only?

No, there is a minimum charge equivalent to 1 page and it varies according to the language pair.

Do you offer any discounts?

Yes, we offer considerable discounts for large/ongoing projects.

How long do you need to translate my document?

It depends on the language pair and total number of pages/words in your document.

Do you have an express service?

Yes, we offer express delivery for urgent projects at slightly higher rates.

What type of texts do you translate?

All conceivable material, including but not limited to:

  • General
  • Technical
  • Medical
  • Legal
  • Business
  • Media
  • Educational,etc.
Do I need to come to your office to get my documents translated?

Not at all! Except for certified translations, we can seal most deals remotely.

INTERPRETING
On what basis do you charge for you interpretation service?

We charge either per full day or per halfday, as required. Charges vary according to the following:

  • Language pair
  • Location
  • Event duration
  • Working hours
Do you need any reference materials related to the subject of the event?

Definitely, reference materials help interpreters a lot in preparing for the event

Which languages do your interpreters support?
  • Arabic
  • English
  • German
  • Italian
  • Russian
  • Persian
What is the difference between simultaneous and consecutive interpretation?

Consecutive Interpreting involves conversation-style interpreting, where the main speaker pauses periodically, and the interpreter proceeds to repeat his/her speech in the language of the target audience / second party.

In contrast, Simultaneous Interpreting involves a booth, headphones and a microphone. The Simultaneous Interpreter follows the speech and relays it to the audience in a continuous stream, without pauses on his behalf by the main speaker, who may be oblivious to the interpreter’s rendition of his/her speech.

Can I book a single interpreter for my event?

Yes, provided your event is 90 minutes or less. Events/conferences that last for more than 90 minutes require at least 2 interpreters.

TRANSCRIPTION
Which languages do you transcribe in?

Currently, we provide transcription services in Arabic and English only.

How much are the fees and how long does it take?

We charge per minute. However, price and turnaround time are determined according to the quality and length of the video/audio file.

I have a big file. How can I send it to you?

The best way is to upload it to one of the file sharing portals such as YOUSENDIT or We Transfer, or you can send it on a DVD/Hard Drive.

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